Security Pacific Bank  

Privacy Policy
Effective September 1, 2005

At Security Pacific Bank®, trust has always been the foundation of our relationship with customers. Because you trust us with your financial and other personal information, we respect your privacy and take strong action to safeguard that information, including your online sessions. The Security Pacific Bank family of financial service providers pledges to protect your privacy online by adhering to the practices described below.


Our Commitment

At Security Pacific Bank, we appreciate the trust you place in us. To preserve that trust, we keep your personal information secure and confidential. This privacy notice outlines the practices we follow to protect your personal information.

This privacy notice applies only to individuals who obtain a financial product or service from Security Pacific Bank primarily for consumer (personal, family or household) purposes. We may revise this notice at any time, and will notify you if then required by law.

Definitions. Our "corporate family" means companies that control us or are under common control with us.  Other members of our corporate family are all financial institutions.  "Third parties" means companies not part of our corporate family. "Personal information" generally means non-public personal financial information about you.

Information We Collect

We collect personal information about you from the following sources:

  • Information we receive from you on applications or other forms including online forms.
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from third parties such as consumer reporting agencies.

Cookies

Security Pacific Bank web sites use temporary session cookies to assist us in securing your online activities and to enhance the performance of the site. The cookie stores a session ID that allows the site to recognize that a page request came from someone who has logged in. Once you leave the site, the temporary cookie expires and is deleted from your computer. We also use cookies to examine overall traffic flow to ensure the site is easy to use. We examine group activity and do not watch individual's browsing patterns.

Security Pacific Bank web sites use persistent cookies to collect and store personal choices that you request. This allows you to see unique information such as stock quotes that you've requested.

While your browser may allow you to "reject" cookies, our Web site requires that you accept all cookies in order for the Web site features and security mechanisms to function fully.

E-mail

We collect and keep the contents of e-mail you send us in addition to your contact address and our response. This enables us to respond to your requests and questions. E-mail to us should be used for inquires that are not sensitive or confidential as regular, non-encrypted Internet e-mail (the e-mail we use on most of the site) is not secure. If we need information beyond your name, address, e-mail address and phone number, we may contact you for further instruction.

Occasionally, we may contact you via e-mail to inform you of changes or updates to our site. We will not direct market you by e-mail unless you have indicated you would like to receive information from us.

Information We May Share

We may disclose personal information about our customer or former customers to our corporate family and to third parties as permitted by law. As to third parties, this may include disclosing information to assist in servicing and processing your loan or deposit account, in response to subpoenas, to credit bureaus and others.

We may also disclose all of the personal information we collect, as described above, to third parties that perform marketing services on our behalf. We require these third parties to use the information only for the purposes for which we disclose it, and as permitted by law.

Children

Security Pacific Bank feels that it is extremely important to guard the identity and privacy of children, and we encourage parents to supervise their interactions online. We do not intentionally market to or solicit personal information from children under the age of 13. In the event that we receive personal information from a child whom we know to be under 13, we will only use that information to respond directly to that child or seek parental consent.

For more information on the Children's Online Privacy Protection Act (COPPA), you can visit the Federal Trade Commission site at www.ftc.gov.

Safeguarding Your Information

We restrict access to non-public personal information about you to persons with a legitimate business need to know that information to offer products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your information. Our employees are bound by a code of ethics requiring confidential treatment of customer information and may be subject to disciplinary action if they fail to follow this code.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy at any time. Notification of any changes will be made as required by law. Our revised Privacy Policy will be posted on our website, www.securitypacificbank.com, and can be found by clicking on the Privacy Policy link. Any material changes will result in a new effective date being displayed at the top of the policy. A notice will be posted under Bulletins and News on our home page to indicate that there has been a revision along with the new effective date. We will also provide our Privacy Policy to you annually in writing as long as you have an account with us.

Requesting Changes to Your Personally Identifiable Information

Security Pacific Bank is committed to maintaining complete and accurate records about you and your accounts. This includes any information you may have entered yourself through our SecureLink online banking service. If you need to update any of the personally identifiable information we maintain in our records, or believe we have incorrect information, please telephone us at 877-772-6611, or write us at Security Pacific Bank, Attn: Central Operations Department, 845 No. Euclid Avenue, Ontario, CA 91762.

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